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Privacy Policy

Last Updated: June 3, 2026

1. Introduction

Threshold ("we," "us," "our," or the "Platform") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

As a non-profit organization, we believe in transparency and minimal data collection. We do not sell, rent, or monetize your personal information in any way.

Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, do not access or use the Platform.

2. Information We Collect

2.1 Personal Information

We collect personal information that you voluntarily provide to us when you:

  • Register for an account (name, email address, password)
  • Submit price feedback or estimates
  • Save listings to your profile
  • Contact us or customer support
  • Participate in surveys or promotions
  • Communicate with real estate agents through the Platform

2.2 Automatically Collected Information

When you access the Platform, we automatically collect certain information about your device and usage, including:

  • IP address and browser type
  • Device information and operating system
  • Pages visited and time spent on pages
  • Referring website addresses
  • Search queries and filters used
  • Click patterns and interaction data

2.3 Location Information

With your consent, we may collect precise location data from your device to provide location-based services such as:

  • Showing nearby properties
  • Customizing search results based on your area
  • Providing neighborhood information

You may disable location services at any time through your device settings or browser preferences.

3. How We Use Your Information

We use the information we collect to:

  • Provide, maintain, and improve the Platform
  • Create and manage your user account
  • Process your requests and transactions
  • Send you technical notices, updates, and support messages
  • Respond to your comments, questions, and requests
  • Personalize your experience and show relevant listings
  • Monitor and analyze trends, usage, and activities
  • Detect, investigate, and prevent fraudulent transactions and illegal activities
  • Comply with legal obligations and enforce our terms

We will never spam you or send unsolicited communications. Any email you receive from us will be directly related to your account activity, a request you initiated, or a service update you opted into. You may opt out of any non-essential communications at any time.

4. How We Share Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

4.1 With Your Consent

We may share your information with third parties when you explicitly consent to such sharing, such as when you choose to contact a real estate agent through the Platform.

4.2 Service Providers

We may share information with third-party vendors, service providers, contractors, or agents who perform services on our behalf, such as:

  • Hosting and data storage
  • Customer service and support
  • Payment processing
  • Analytics and usage tracking
  • Email delivery

These third parties are contractually obligated to protect your information and use it only for the purposes we specify.

4.3 Legal Requirements

We may disclose your information if required by law, regulation, legal process, or governmental request, or to protect the rights, property, and safety of Threshold, our users, or others.

4.4 Business Transfers

In connection with any merger, sale of assets, acquisition, or bankruptcy, your information may be transferred as part of the transaction. We will provide notice before your information becomes subject to a different privacy policy.

4.5 Aggregated and De-identified Data

We may share aggregated, de-identified, or anonymized data that cannot reasonably be used to identify you. This data may be used for research, analytics, or industry analysis.

5. Cookies and Tracking Technologies

We use cookies, web beacons, pixels, and similar tracking technologies to:

  • Remember your preferences and settings
  • Keep you logged in
  • Understand how you use the Platform
  • Serve relevant content and advertisements
  • Analyze traffic and usage patterns

You can control cookies through your browser settings. However, disabling cookies may limit your ability to use certain features of the Platform.

We do not respond to "Do Not Track" signals in HTTP headers, as there is no industry standard for handling such signals.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction, including:

  • Encryption of data in transit and at rest
  • Regular security assessments and audits
  • Access controls and authentication requirements
  • Employee training on data privacy and security

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee its absolute security.

In the event of a data breach that compromises your personal information, we will notify you and any applicable regulator when we are required to do so by law.

7. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information, including:

  • Access: Request a copy of the personal information we hold about you
  • Correction: Request correction of inaccurate or incomplete information
  • Deletion: Request deletion of your personal information
  • Portability: Request transfer of your data to another service provider
  • Opt-out: Opt out of marketing communications
  • Withdrawal of Consent: Withdraw consent for processing where we rely on consent

To exercise these rights, please contact us at privacy@threshold.org. We will respond to your request within 30 days.

We may need to verify your identity before processing your request. We reserve the right to deny requests that are frivolous, vexatious, or jeopardize the privacy of others.

8. Children's Privacy

The Platform is not intended for children under 18 years of age. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18 without parental consent, we will take steps to delete that information.

If you are a parent or guardian and believe your child has provided us with personal information, please contact us at privacy@threshold.org.

9. International Data Transfers

Your information may be transferred to — and maintained on — computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction.

If you are located outside the United States and choose to provide information to us, please note that we transfer the information to the United States and process it there.

We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy.

10. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

When determining retention periods, we consider:

  • The amount, nature, and sensitivity of the data
  • The potential risk of harm from unauthorized use or disclosure
  • The purposes for which we process the data
  • Legal and regulatory requirements

When information is no longer needed, we will securely delete or anonymize it.

11. Third-Party Websites and Services

The Platform may contain links to third-party websites, applications, or services (such as MLS databases, real estate agent websites, or mortgage calculators) that are not operated by us.

We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services. We strongly advise you to review the privacy policies of any third-party sites you visit.

12. California Privacy Rights (CCPA)

If you are a California resident, the California Consumer Privacy Act (CCPA) provides you with additional rights:

  • Right to know what personal information is collected, used, shared, or sold
  • Right to delete personal information held by us
  • Right to opt-out of the sale of personal information
  • Right to non-discrimination for exercising CCPA rights

We do not sell personal information as defined by the CCPA. California residents may submit requests to know or delete via privacy@threshold.org.

13. European Privacy Rights (GDPR)

If you are located in the European Economic Area (EEA), you have certain rights under the General Data Protection Regulation (GDPR):

  • Right to access, rectify, or erase your personal data
  • Right to restrict or object to processing
  • Right to data portability
  • Right to withdraw consent at any time
  • Right to lodge a complaint with a supervisory authority

Our legal basis for processing personal data includes: performance of contract, legitimate interests, compliance with legal obligations, and consent.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors.

If we make material changes, we will notify you by email or through a prominent notice on the Platform prior to the change becoming effective. We encourage you to periodically review this page for the latest information on our privacy practices.

Your continued use of the Platform after the effective date of the revised Privacy Policy constitutes your acceptance of the changes.

15. Contact Us

If you have any questions, concerns, or complaints about this Privacy Policy or our data practices, please contact us at:

Threshold
Email: privacy@threshold.org

We take your privacy seriously and will make every effort to resolve your concerns.